Question 1

Do I need to book an appointment to try on prom dresses?

Accepted Answer

Yes, Prom Boutique is an appointment based service. You can book your appointment online at a time convienent to you, try on multiple dresses and styles and explore what fits your perfectly.

- Under 18 years old, must be accompanied by an adult,
- Two dress seekers can attend one appoinment,
- Maximum four people at one appointment,
- Appointments are one hour in total,
- Free on street parking of 60 minutes.

Question 2

Can I buy a dress on the same day?

Accepted Answer

Our service is all about getting the perfect dress for you. So once you've chosen the right style, colour and in the right size, we then order the dress. This usually takes three months to arrive. Our policy is, 50% deposit on placing the order and 50% final payment once the dress has arrived.

We do on occassion have stock in the boutique, which you can purchase that day; please ask us ahead of time if you are looking to take something away that day.

Question 3

Will someone else at my school have the same dress?

Accepted Answer

We pride ourselves on ensuring exclusivity for our customers. We have a strict policy that guarantees no two girls from the same school will have the same coloured dress in that style. Once you purchase a dress, we track your school and ensure that no one else from your school will be able to buy that same dress colour, allowing you to stand out and feel unique on your special night.

Question 4

What is the return or exchange policy?

Accepted Answer

Due to the special nature of prom dresses and the occasion they’re purchased for, we are unable to offer returns or exchanges once a dress has been bought, except in cases of a manufacturer fault discovered before the dress has been worn. We carefully inspect all dresses prior to sale to ensure they meet our high-quality standards. If you do find a manufacturing issue, please contact us immediately, and we’ll be happy to assist in resolving the matter. This policy helps maintain the exclusivity and integrity of our collection, ensuring each customer has a perfect and unique experience.

Question 5

How should I prepare for my Prom Dress appointment?

Accepted Answer

To make the most of your appointment at Prom Boutique, it's a good idea to come prepared! Before your visit, browse through our online collection or gather inspiration from social media to get a sense of your preferred styles, colors, and trends. Bring along any photos or ideas you have so our stylists can help guide you in finding the perfect dress.

We also recommend wearing comfortable undergarments, such as a strapless bra or shapewear, and bringing any shoes or accessories you plan to wear, so you can see the full look come together.

Lastly, feel free to bring a trusted friend or family member for a second/third opinion and to make the experience even more special. We’re here to ensure that your visit is relaxed, enjoyable, and completely tailored to you!

Question 6

Do I need to bring someone with me?

Accepted Answer

Yes, we kindly ask that you bring someone over the age of 18 with you to your appointment. Having a parent, guardian, or trusted adult ensures you have the support you need during the decision-making process, and they can help with any final purchase decisions. Plus, they’ll share in the excitement of finding your perfect prom dress!

Question 7

What price range can I expect for prom dresses?

Accepted Answer

At Prom Boutique, our prom dresses range from £250 to £700, offering a wide selection of elegant and exclusive styles to suit various tastes and budgets.

Whether you're looking for a timeless, classic gown or a modern, trendy design, our collection is curated to provide high-quality craftsmanship and unique designs that make every customer feel special on their big night. This price range reflects the attention to detail, fabric quality, and the level of exclusivity that we offer, ensuring you not only look amazing but also stand out in a one-of-a-kind dress.

Question 8

What’s the best way to care for my prom dress?

Accepted Answer

To ensure your prom dress stays in perfect condition, it's important to follow a few simple care steps. First, always handle your dress with clean hands and avoid putting it on immediately after applying makeup or perfume to prevent stains. If your dress has delicate fabrics like silk or satin, store it in a garment bag to avoid snagging and protect it from dust.

Before your event, hang your dress in a well-ventilated area to let any wrinkles fall out naturally, or use a steamer on low heat. Avoid using a traditional iron, as it can damage delicate fabrics. After prom, have your dress professionally cleaned by a dry cleaner that specializes in formal wear. This is especially important if the dress has embellishments like beads, sequins, or lace. Proper storage—either hanging it in a garment bag or laying it flat for heavier gowns—will help maintain its shape for years to come.

Question 9

What alterations can I get for my prom dress?

Accepted Answer

At Prom Boutique, we do not offer in-house alterations, but we understand how important it is to have a dress that fits perfectly. That’s why we have a list of trusted, professional seamstresses who specialise in formal wear and are highly experienced in working with prom dresses. They can assist with common alterations like adjusting the hem, taking in or letting out seams, shortening straps, or adding extra support where needed. When you purchase your dress, we’ll be happy to recommend one of our trusted alteration specialists to ensure your dress fits you flawlessly.

Question 10

What style dresses do you have?

Accepted Answer

All our dresses are evening wear and suitable for prom, black tie and special occasion events. We have a wide range of styles from fitted satins to princess ballgowns in many colours.

Question 11

Do you offer a payment plan?

Accepted Answer

We do offer a payment plan to customers. When making your booking let us know and we can make sure we have time to discuss options.

FAQ

Book an Appointment.